Privacy Policy

1. Scope of Policy

This Privacy Policy applies to all digital services operated by Bharatloop Cleantech Pvt Ltd, including but not limited to:

• Websites
• Mobile applications
• Customer portals
• Vendor dashboards
• Scrap collector platforms
• Enterprise services

2. Information We Collect

We may collect the following categories of information.

2.1 Personal Information

When users create accounts or interact with our platforms, we may collect:

• Full name
• Mobile number
• Email address
• Business name
• Address
• Pickup location
• Identity details (where required for compliance)

2.2 Business Information

For corporate users or partners we may collect:

• Company name
• GST details
• Business contact information
• Authorized representative details

2.3 Device Information

When users access our services, we may automatically collect:

• Device type
• Operating system
• App version

2.4 Location Data

Some Bharatloop services may request location information to:

• Identify nearest collection centre & recycling partners
• Schedule pickups
• Optimize logistics operations
• Provide location-based services

Location access is requested only with user consent.

2.5 Usage Data

We may collect data related to platform usage including:

• App interactions
• Service requests
• Transactions
• Feature usage
• System logs

This information helps improve platform performance and user experience.

3. How We Use the Information

The collected information may be used to:

• Create and manage user accounts
• Provide recycling and waste management services
• Connect users with collectors, recyclers, and logistics partners
• Schedule pickups and transactions
• Improve platform functionality
• Provide customer support
• Send service notifications
• Prevent fraud and misuse
• Comply with legal and regulatory obligations

4. Sharing of Information

Bharatloop does not sell personal data to third parties.

However, information may be shared with:

4.1 Service Providers

Including:

• Scrap collectors
• Logistics partners
• Recycling facilities
• Compliance service providers
• Payment gateways
• Technology infrastructure providers

Such sharing occurs only to the extent required to provide services.

4.2 Legal Compliance

Information may be disclosed if required to:

• comply with applicable laws
• respond to lawful government requests
• protect company rights and safety
• investigate fraud or misuse

5. Third-Party Services

Our platforms may use third-party services including:

• cloud hosting providers
• analytics services
• payment processors
• messaging services
• authentication services

These third parties operate under their own privacy policies.

6. Data Security

Bharatloop implements reasonable technical and organizational safeguards to protect user information against:

• unauthorized access
• data loss
• misuse
• alteration

Despite our efforts, no online platform can guarantee absolute security.

7. Data Retention

User data may be retained for as long as necessary to:

• provide services
• maintain records
• comply with legal obligations
• resolve disputes
• enforce agreements

Users may request deletion of personal data subject to regulatory requirements.

8. User Rights

Depending on applicable laws, users may have the right to:

• access their personal data
• request corrections
• request deletion of data
• withdraw consent for certain processing activities

Requests can be made through the contact details below.

9. Children's Privacy

Bharatloop platforms are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

10. Platform Role and Disclaimer

Bharatloop platforms primarily act as technology and coordination platforms connecting waste generators, collectors, recyclers, logistics partners, and service providers.

Bharatloop Cleantech Private Limited shall not be responsible for disputes, misconduct, or operational issues arising between users and third-party service providers operating through the platform.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically.

Updates will be reflected by revising the Effective Date and publishing the revised policy on our website or applications.

Continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Information

For any questions regarding this Privacy Policy, please contact:

Bharatloop Cleantech Private Limited
Email: support@recycloop.in
Website: www.recycloop.in
Registered Address: 303, Ashish Complex, New Rajdhani Enclave, Delhi-110092.